We resolve communication issues that retailers face, providing bespoke solutions and equipping staff with all the tools they need. We currently work with numerous large shopping centres.
Having well informed and coordinated staff creates a positive shopping experience for customers, which, in turn, increases brand loyalty and spend. And effective communications between shop floor teams, stock management and security staff are critical for the real-time flow of information needed to deliver excellent customer service. In shopping centres and busy, larger stores, where staff are spread throughout the facility, employees need tried and tested methods of communication. We have a wide range of radios and solutions from all the leading suppliers and currently partner with a number of well-known shopping centres, such as Gunwharf Quays in Portsmouth, Brent Cross Shopping Centre and Centrale Shopping Centre in Croydon. We work in close collaboration with our retail customers to meet and exceed their exact requirements, to help them work efficiently and effectively.
Some of our retail deployments have been so successful that our clients have decided to extend the benefits of our radio systems into their warehouses and distribution centres. Audiolink was one of the first radio companies to attain the NQA ISO 9001 certification for achieving the required quality management systems standards.
Gunwharf Quays Case Study
Leading South Coast designer Waterfront Shopping Outlet, Gunwharf Quays continues its long-term collaboration with Audiolink and deploys the latest in radio communications technology from Motorola Solutions.
Gunwharf Quays has recently decided to upgrade its systems to the latest radio technology from Motorola Solutions for increased functionality, coverage, processing power, data capacity and memory; it was also keen to improve surveillance options and enhance employee safety.
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Recommended Product – Motorola Solutions’ CLPe Series Business Two-way Radios
With rising pressure of online shopping and visitor reviews, customer experience is a top priority. Your team needs to connect instantly, respond quickly to address customer requests and provide premium service.
From back-of-house to front-of-store, the CLPe Series is your stylish and essential team communication tool built to last all day, everyday. The CLPe is available in both licensed digital and unlicensed PMR446 versions.
Recommended Product – VoCoVo headset communication solutions
VoCoVo Headsets offer simple to use wireless team communications, with crystal clear audio enabling teams to communicate instantly and across wide areas. It’s a simple yet scalable solution with modular components designed specifically to be flexible for your workforce.
Unlike walkie-talkies, we use full-duplex technology because it allows voice data to flow simultaneously in both directions. This means your team can listen and talk at the same time, just as they would face-to-face. Your warehouse manager can reach someone on the shop floor instantly and colleagues can get help from an expert in a different store effortlessly, without being distracted by dropouts or delays. When communication feels natural, it’s easy to focus on what’s important – the conversation.